Privacy Policy

Effective Date: July 30, 2026
Last Updated: July 30, 2026

Introduction

Thrive Telepsychiatry (“we,” “our,” or “us”) is committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website at thrivetelepsych.com (the “Website”) and our telehealth services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

Protected Health Information (PHI) and HIPAA

Thrive Telepsychiatry provides psychiatric and mental health services through our telehealth platform. When you use our Services, we collect and maintain Protected Health Information (“PHI”) as defined under the Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) and applicable state laws.

Your PHI is also governed by our Notice of Privacy Practices, which describes your rights regarding your health information and how we may use and disclose it. The Notice of Privacy Practices is available on our Website and will be provided to you at the start of treatment.

Information We Collect

Personal and Account Information

When you create an account or use our Services, we may collect:

Full name, date of birth, and gender
Contact information (email address, mobile phone number, mailing address)
Emergency contact information
Insurance and billing information
Payment information
Account credentials
Your communication preferences, including your consent to receive text messages

Health and Medical Information

In connection with providing psychiatric services, we collect:

Medical and psychiatric history
Current symptoms and conditions
Medication history and current prescriptions
Treatment notes and clinical assessments
Information shared during telehealth sessions
Intake forms and questionnaires

Automatically Collected Information

When you access our Website or Services, we may automatically collect:

IP address and device identifiers
Browser type and operating system
Pages visited and time spent on our Website
Referring URLs and search terms

How We Use Your Information

We use the information we collect to:

Provide, maintain, and improve our telehealth services
Coordinate your care with other healthcare providers (with your consent)
Process payments and insurance claims
Communicate with you about appointments, treatment, and services
Send appointment reminders and follow-up communications, including by text message where you have consented to receive them
Comply with legal obligations and regulatory requirements
Respond to your questions and provide customer support
Improve the quality and safety of our Services

How We Share Your Information

We do not sell, rent, or trade your personal information or Protected Health Information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes. We may share your information only in the following limited circumstances:

For Treatment, Payment, and Healthcare Operations: We may share your PHI with other healthcare providers involved in your care, with health insurance companies for payment purposes, and for our internal healthcare operations as permitted by HIPAA.

Service Providers: We work with trusted third-party service providers who help us operate our practice (such as our electronic health records system, payment processors, HIPAA-compliant video platform, and messaging provider). These providers are bound by contractual obligations to protect your information, and may use it only to perform services on our behalf. They may not use, sell, or share your information for their own purposes, including marketing.

Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

With Your Consent: We may share your information for purposes not covered by this Privacy Policy only with your explicit consent. We will never seek your consent to share your information with third parties for their own marketing purposes.

Mobile information and SMS consent: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS / Text Messaging

Thrive Telepsychiatry uses SMS text messaging to send appointment reminders, scheduling updates, care coordination messages, and responses to enquiries you send us. You will only receive text messages from us if you have provided your mobile number and expressly consented to receive them. Consent to receive text messages is never a condition of receiving care or booking an appointment.

How we use your mobile information. We collect your name, mobile phone number, and any information you provide through our contact or booking form in order to communicate with you about your care, appointments, and enquiries. We use your mobile number only for the purposes to which you consented.

We do not share your mobile information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent, or trade your mobile phone number or your SMS consent to anyone, under any circumstances.

We share your mobile number only with the messaging service providers and telecommunications carriers strictly necessary to deliver the messages you have asked to receive, or where disclosure is required by law. These providers may not use your information for their own purposes.

Message frequency and rates. Message frequency varies based on your appointment schedule and your communication with our practice. Message and data rates may apply.

How to opt out. You may opt out of text messages at any time by replying STOP to any message from us. You will receive a single confirmation message and no further text messages will be sent to your number. You may opt back in at any time by replying START. Opting out of text messages will not affect your care or your ability to book appointments.

Help. For help with our text messaging program, reply HELP to any message, email info@thrivetelepsych.com, or call (443) 216-9780.

Protected health information. Text messaging is not a secure channel. We limit the content of text messages accordingly and handle all protected health information in line with HIPAA and our Notice of Privacy Practices.

Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to enhance your experience, analyze usage patterns, and improve our Services. Cookies are small text files stored on your device that help us recognize you and remember your preferences.

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of certain features on our Website.

Important: Once you become a patient, we limit the use of cookies and tracking technologies to ensure that patient information is not monitored or used for purposes unrelated to your care without your consent. We do not use cookies or tracking technologies to share your mobile phone number or SMS consent with any third party.

Data Security

We implement appropriate technical, administrative, and physical safeguards to protect your information in accordance with HIPAA Security Rule requirements. These measures include:

Encryption of data in transit and at rest
Secure, HIPAA-compliant video conferencing platform
Access controls and authentication measures
Regular security assessments and monitoring
Staff training on privacy and security practices

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

Your Rights

Under HIPAA and applicable state laws, you have certain rights regarding your health information, including the right to:

Access and obtain a copy of your medical records
Request corrections to your health information
Request restrictions on certain uses and disclosures
Receive confidential communications
Receive an accounting of disclosures
Withdraw your consent to receive text messages at any time
File a complaint if you believe your privacy rights have been violated

For more detailed information about your rights, please refer to our Notice of Privacy Practices.

Data Retention

We retain your information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Medical records are retained in accordance with Maryland state law and professional licensing requirements, which generally require retention for a minimum of five years after the last date of treatment (or longer for patients who were minors at the time of treatment).

Records of your SMS consent and opt-out requests are retained for as long as required to demonstrate compliance with applicable telecommunications regulations.

Children’s Privacy

Our Services are intended for individuals 18 years of age and older, except where a minor is enrolled in treatment with the consent of a parent or legal guardian. We do not knowingly collect personal information from children under 18 without parental consent, and we do not send text messages to a minor’s mobile number without the consent of a parent or legal guardian. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately.

State Privacy Rights

Depending on your state of residence, you may have additional privacy rights under state law. Residents of certain states (including California, Virginia, Colorado, Connecticut, and Utah) may have rights to access, delete, or correct personal information, and to opt out of certain data processing activities. To exercise these rights, please contact us using the information provided below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will notify you by posting the updated policy on our Website with a new effective date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about our privacy practices, please contact us at:

Thrive Telepsychiatry
Email: info@thrivetelepsych.com
Website: www.thrivetelepsych.com
Phone: (443) 216-9780